Shipping & Delivery
Shipping Times and Costs
All orders are delivered through our partner companies (e.g., USPS, UPS, FedEx, DHL, Royal Mail, Australian Post, An Post, Canada Post, Poste Italiane, La Poste, depending on the provided shipping address). Due to high demand, please allow up to 3 business days for order processing.
Shipping is free on all orders over $65. For orders below $65, a standard flat rate of $3.95 applies.
Vinasco offers international shipping to most countries with packages shipped DDU (duties and taxes unpaid). As with all international shipments, Customs fees are determined by your local government. For some countries, these charges are collected at checkout. Please carefully read all messages at checkout to determine whether duties and taxes are pre-paid or due upon delivery.
Please refer to the table below for a list of approximate delivery timeframes:
Country | Delivery Timeframe (Business Days) |
---|---|
Italy, Poland | 6-10 |
United States | 8-13 |
Canada | 15-20* |
United Kingdom, New Zealand | 6-10 |
Australia | 5-10 |
Germany, France, Spain | 6-10 |
Austria, Netherlands | 6-10 |
Ireland, Czechia, Croatia, Estonia, San Marino, Vatican City, Sweden, Norway, Finland, Denmark, Belgium, Luxembourg, Switzerland, Portugal, Japan | 7-10 |
Israel, United Arab Emirates, Hong Kong, Singapore, South Korea | 7-10 |
Other (International) | 10-31 |
We guarantee a high level of professionalism and maintain constant communication. We will diligently monitor all orders until they reach their destination. Our staff is working tirelessly to ensure even faster shipping for our customers worldwide in the near future.
Order Tracking
After completing your purchase, you will receive a confirmation email containing your order number. If you haven't received the order confirmation email within 48 hours of your purchase, please contact us. Once your order is shipped, you will receive a second email confirming the shipment. You can track your package using the order number directly on our website on the Track Your Order page. Please allow 1 to 3 days for tracking information to be available.
Returns
For information on how to return packages, please refer to our Return & Refund Policy.
Number of packages
We may ship different groups of items that belong to the same order (e.g., a set of 4 and a set of 2) separately. One order may be divided into multiple packages based on the shipping address and available inventory.
*Important Shipping Update for Canada Orders
Due to the ongoing Canada Post strike, local order backlogs have resulted in an updated delivery timeframe of 15-20 days, compared to the previous average of 10-15 days. We appreciate your understanding and patience during this period.
More questions? Just reach out—we are happy to help!
Our customer service is available from Monday to Friday, 9:00 am to 5:00 pm.